A: First, check your username and password. The password is case sensitive, ensure that "Caps Lock" is not on.

• You were sent an e-mail, containing your username and password.
• You must activate your account by clicking on the link enclosed in the email
• If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filter. Please check your spam filters.
• Use the "Lost Password" feature, this is on the home page under the login boxes. Enter your email address, this email address will be validated against the email address recorded within the site